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Managing for Excellence ” Building Customer Engagement “

October 11 @ 9:00 am - 5:00 pm

Idr1600000

Rabu, 11 Oktober 2017 , Pukul 09:00 sd 17:00 WIB
Hotel Santika Hayam Wuruk  , Jakarta Barat

Building Customer Engagement bersama Cyltamia Irawan  ( Gramedia Academy )

DYNAMIC WORKSHOP

Background

Johnston, R. & Clark, G. menulis dalam buku “Service Operations Management” bahwa pelayanan prima pada dasarnya adalah tentang “memberikan apa yang dijanjikan dan mengatasi dengan baik segala masalah dan tantangan yang muncul”.

Untuk mencapai pelayanan prima tersebut, dibutuhkan cara dan strategi yang efektif. Setiap pelaku usaha dituntut untuk membangun hubungan mesra dengan pelanggan, mulai dari perkenalan sampai dengan hubungan-hubungan selanjutnya.

Seperti apa menjalin relasi yang efektif dalam hubungan antara pemilik usaha dan pelanggan?

Kali ini Cyltamia Irawan, seorang penulis buku mengenai service excellence berjudul “Kencan 8:8”, akan menjadi pembicara dalam workshop yang diadakan Gramedia Academy bertajuk “Building Customer Engagemen”. Workshop akan dilaksanakan pada Rabu, tanggal 11 OKtober 2017 di Hotel Santika Hayam Wuruk, Jl Pintu Hayam Wuruk No.125 Mangga Besar – Jakarta Barat 11180.

Peserta akan mendapatkan materi dan kiat-kiat praktis mengenai service excellence dan juga akan mendapatkan buku “Kencan 8:8” serta sertifikat workshop.

 


SCHEDULE

DATE EVENT START VENUE
11 Oktober 2017 09.00 – 17.00 WIB Hotel Santika Hayam Wuruk , Jakarta Barat

VENUE MAP AND TICKET PRICING

 

CATEGORY PRICE
Get Special Price Rp. 1.600.000,-

 

IMPORTANT NOTE

  • All tickets are valid for one single entry only
  • No cancellation or changes allowed once ticket sold
  • No pets shall be allowed in the premises.
  • Dangerous material, explosives, weapon, and/or sharp objects shall be declared and surrendered prior to admission.
  • The management and staff shall reserve the right to refuse entry and/or expel from the premises any person(s) in breach of the terms & conditions.

TICKET DETAILS

  • Ticket pricing includes: Local Tax
  • Ticket pricing excludes: Ticket Fee & Payment Surcharge

PAYMENT DETAILS

  • IndoTix Ticket Office – Credit Card, Cash
  • Online – Credit Card Secure Payment*
  • IndoTix Authorized Agent – Cash, Credit Card
    *This method may require you to follow our authorization procedure, which is detailed below.

    • The cardholders name MUST be the same as the registered account name, If this is not the case, please contact Customer Services.
    • Bring your credit card as we will check to verify:
      1. Will-Call/redemption ticket at our Ticket Box/Outlets.

      2. Print at Home Ticket at venue entrance gate.
  • Transfer payment method please follows the steps below:
    1. Send your data: ID Card (KTP) number, Full name, Full address, Phone number, Email address, Name of event, Date and time of event, Ticket category, and Number of tickets will be purchased to [email protected]
    2. We will reply your email to infom: The purchase price must be transfered to Our Bank Account. You must fill Your Full Name in the message of bank transfers.
    3. After you make the payment transfer, send a copy to [email protected]
    4. You will get an email confirmation from us.
    5. The confirmation email and your personal data must be taken when exchanges the ticket.

WHERE TO BUY

Details

Date:
October 11
Time:
9:00 am - 5:00 pm
Cost:
Idr1600000
Event Category:

Venue

Hotel Santika Hayam Wuruk Jakarta
alan Hayam Wuruk No.125, RT.5/RW.6, Mangga Besar, Tamansari, RT.5/RW.6, Mangga Besar, Tamansari
Jakarta Barat, Jakarta 11180 Indonesia
+ Google Map
Phone:
(021) 2600818
Website:
santika.com