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Building World Class CUSTOMER EXPERIENCE TRANSFORMATION

December 3 @ 8:00 am - December 4 @ 5:00 pm

03 – 04 December 2019, Pukul 08.00 – 17.00 WIB
Hotel Ciputra Jakarta,  Indonesia.

Building World Class CUSTOMER EXPERIENCE TRANSFORMATION

Objective

Setelah mengikuti pelatihan ini peserta akan mampu :

Memahami konsep Customer Experience (CX) secara baik.

Memahami pola konsumen yang mempengaruhi kebuuhan dan keinginan pelanggan.

Pemetaan customer journey saat ini dan langkah untuk mengingkatkannya.

Memahami tahapan strategi CX.

Pembicara : Susanti Rachman, M. Eng. PhD

Assistant Vice President Customer Experience – PT Telkom Indonesia

Established Telkom – Telstar JV

Joint Study Telkom – NTT East

Collaboration Projects Telkom – SK Telecom

Go to Market Telkom – NCS Singapore

Noted : Bilamana dalam suatu kondisi pembicara berhalangan hadir maka akan digantikan dngan pembicara lain dengan kualifikasi yang sama.

Participants :

Business Owner, CEO, Startup dan Manajer yang terlibat dalam menciptakan atau mengelola pengalaman pelanggan, mulai dari pemasar hingga pakar strategi hingga analis bisnis.

SILABUS

Day 1.

Understanding the Customer Experience (CX)

Set up CX Framework

CX Metrix

Designing the CX Program (1)

Identify voice of customer issues

Day 2.

Designing the CX Program (2)

Define and Prioritise CX Actions

2. Designing the CX Program (3)

Execution and Measurement

3. Group Exercise

4. Group Presentation

5. Closing Remark

Investasi: Rp. 5.000.000,- per participant

Dikarenakan kuota partisipan dibatasi maka mohon konfirmasi terlebih dahulu sebelum melakukan pembayaran.

Kontak Pendaftaran: www.bhivestama.com

0811 9775 789

0811 812 028

Jumlah Peserta: Maksimal 15 orang

Tanggal , Waktu: 3-4 December 2019 , 09:00 – 17:00

WIBLokasi: Hotel Ciputra Jl. Letjen S. Parman – Jakarta

03 December 2019 – 04 December 2019
08:00 am – 17:00 pm
Hotel Ciputra Jakarta

ORGANIZED BY

 

SCHEDULE

DATE EVENT START VENUE
03 – 04 Dec 2019 08.00 -17.00  WIB Hotel Ciputra Jakarta .

VENUE MAP AND TICKET PRICING

CATEGORY  Price 
 –

 

Rp.      –

 

 

 

IMPORTANT NOTE

  • All tickets are valid for one single entry only
  • No cancellation or changes allowed once ticket sold
  • No pets shall be allowed in the premises.
  • Dangerous material, explosives, weapon, and/or sharp objects shall be declared and surrendered prior to admission.
  • The management and staff shall reserve the right to refuse entry and/or expel from the premises any person(s) in breach of the terms & conditions.

TICKET DETAILS

  • Ticket pricing includes: Local Tax
  • Ticket pricing excludes: Ticket Fee & Payment Surcharge

PAYMENT DETAILS

  • IndoTix Ticket Office – Credit Card, Cash
  • Online – Credit Card Secure Payment*
  • IndoTix Authorized Agent – Cash, Credit Card
    *This method may require you to follow our authorization procedure, which is detailed below.
  • The cardholders name MUST be the same as the registered account name, If this is not the case, please contact Customer Services.
  • Bring your credit card as we will check to verify:
    1. Will-Call/redemption ticket at our Ticket Box/Outlets.

    2. Print at Home Ticket at venue entrance gate.
  • Transfer payment method please follows the steps below:
    1. Send your data: ID Card (KTP) number, Full name, Full address, Phone number, Email address, Name of event, Date and time of event, Ticket category, and Number of tickets will be purchased to [email protected]
    2. We will reply your email to infom: The purchase price must be transfered to Our Bank Account. You must fill Your Full Name in the message of bank transfers.
    3. After you make the payment transfer, send a copy to [email protected]
    4. You will get an email >confirmation from us.
    5. The confirmation email and your personal data must be taken when exchanges the ticket.

WHERE TO BUY

Details

Start:
December 3 @ 8:00 am
End:
December 4 @ 5:00 pm
Event Category:

Venue

Hotel Ciputra Jakarta
Jl. Letjen S. Parman, RT.11/RW.1, Tj. Duren Utara, Kec. Grogol petamburan, Kota Jakarta Barat
Jakarta Barat, Jakarta 11470 Indonesia
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